AI Chatbot Reduces Banking Support Costs by 40%
01 July, 2025
Level 12, Innovation T. SF, CA 94105, USA
Brief and project description
A leading national bank partnered with us to automate their customer support services and enhance customer experience. The bank faced high operational costs due to large volumes of routine queries managed by human agents.
Our team developed and deployed an AI-powered chatbot designed specifically for banking operations to reduce support costs, improve efficiency, and provide 24/7 customer service.
Process
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Discovery & Requirement Analysis
Conducted in-depth workshops with banking stakeholders to identify key user intents, security requirements, and integration needs.
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Design & Development
Developed a Natural Language Understanding (NLU)-based chatbot with banking-specific training datasets, multilingual capabilities, and secure authentication features.
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Integration & Testing
Integrated the chatbot seamlessly with the bank’s existing core banking system, CRM, and live agent platforms. Conducted rigorous security, performance, and usability testing.
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Deployment & Optimisation
Deployed the chatbot in production with continuous monitoring, user feedback analysis, and feature enhancements to optimise accuracy and coverage.
Key Outcomes
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Improved Response Time by 60%
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Enhanced Customer Satisfaction
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Reduced Customer Support Costs by 40%
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Seamless Live Agent Handover
If you're excited about solving complex problems with machine learning, enjoy working in a dynamic and forward-thinking environment, and want to help shape the future of AI — we'd love to hear from you.
